Prescription service
Upload a prescription
Send it to a licensed pharmacist and we will confirm what is needed, what it costs and when it can reach you.
How it works
- 1Send us the prescriptionPhotograph it clearly on WhatsApp, or email it. Make sure the medicine names, strengths and the prescriber’s details are readable.
- 2A pharmacist reviews itWe check what is prescribed, confirm we hold it, and tell you if a cheaper generic is equivalent.
- 3We quote the totalYou get the item prices and the delivery cost before you commit to anything.
- 4Pay, then we deliverPayment is completed before dispatch. Same-day across Nairobi, courier everywhere else in Kenya.
A note on the law. Prescription-only medicines cannot be dispensed without a valid prescription — that applies to every licensed pharmacy in Kenya, including this one. If something you have asked for needs a prescription, we will tell you rather than quietly substituting it.
Common questions
Do I need a prescription to buy antibiotics in Kenya?
Yes. Antibiotics are prescription-only medicines under Kenyan law, and a PPB-licensed pharmacy cannot dispense them without a valid prescription from a registered prescriber. We will ask for it before dispensing.
What if I have lost the paper prescription?
Ask your prescriber to reissue it — a clear photograph of the reissued script is enough. We cannot dispense a prescription-only medicine from memory or from an old pack.
Can you substitute a cheaper generic?
Often, yes. If a generic contains the same active ingredient at the same strength and the prescriber has not specified otherwise, we will offer it and tell you the difference in price. The choice is yours.
Is my prescription kept private?
Yes. Prescriptions are used to dispense your order and are handled under our privacy policy. They are not shared with anyone outside the pharmacy.
How long does delivery take?
Same day within Nairobi for orders confirmed before mid-afternoon. Elsewhere in Kenya we use a courier, which is typically one to two working days.